Customer Satisfaction Manager  (Full Time)

Job description:

1. Hire, coach and provide training to personnel to maintain high customer service standards
2. Monitor and improve turn around time, telephone handling and other procedures
3. Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
4. Assume responsibility of budgeting and tracking expenses
5. Evaluate performance with key metrics (accuracy, call-waiting time etc.)
6. Prepare reports for different departments or upper management
Requirements
1. Proven experience (2+ years) as call center manager or similar position
2. Experience in customer service is required
3. Knowledge of performance evaluation and customer service metrics
4. Solid understanding of reporting and budgeting procedures
5. Proficient in MS Office and call center equipment/software programs
6. Outstanding communication and interpersonal skills
7. Excellent organizational and leadership skills with a problem-solving ability
8. Excellent communication skills

No. of Positions available: 2

About Us:

We are a home-tech start-up, powered by a mix of Image Processing, VR, IOT and Data Analytics. We are solving energy issues of India by using un-utilised rooftops for solar, and by providing sense and control of every appliance in one's house.